Smart Traveller
FREETOUR.com loyalty program
Discover Levels and Rewards
Each booking counts towards your progress in the program. Once unlocked, your discounts and rewards are yours to keep forever.
Smart Level 1
First booking
5% - 10% Discount
on a variety of paid tours
Smart Level 2
5 bookings within a two-year period
10% - 15% Discount
on a variety of paid tours
Account Badge
Smart Level 3
15 bookings within a two-year period
15% - 20% Discount
on a variety of paid tours
Account Badge
Priority Support on all bookings
Smart Traveller – FAQ
1
What is the Smart Traveller Loyalty Program?
The Smart Traveller Loyalty Program is FREETOUR.com’s way of rewarding frequent travellers with
exclusive discounts and perks. As you book more tours, you unlock higher levels with better benefits,
making your travel experiences more affordable and enjoyable.
2
How do I join the loyalty program?
Joining is easy — just log in or register and make your first booking. That’s it! You’ll be automatically enrolled in the Smart Traveller Loyalty Program.
3
How to progress in Smart Traveller?
The program consists of three levels, and you progress by completing bookings:
Level 1: Automatically unlocked after your first activity finished.
Level 2: Achieved after 5 completed bookings within two years.
Level 3: Achieved after 15 completed bookings within two years.
Level 1: Automatically unlocked after your first activity finished.
Level 2: Achieved after 5 completed bookings within two years.
Level 3: Achieved after 15 completed bookings within two years.
4
How are my bookings counted?
Each reservation counts as a single booking, regardless of the number of people included in the
reservation. For example, if you book multiple spots for a tour under a single reservation, it will be
counted as one booking toward your Smart Traveller progress.
You must fully complete a booking before it counts toward your progress. For example, the tour must take place and be marked as completed (3 days after the event). Cancelled or rejected bookings do not count.
* Special Perk: When you join the program, your very first booking unlocks Level 1 status immediately after the activity ends—no waiting period! It’s our way of giving you a head start on your Smart Traveller journey.
You must fully complete a booking before it counts toward your progress. For example, the tour must take place and be marked as completed (3 days after the event). Cancelled or rejected bookings do not count.
* Special Perk: When you join the program, your very first booking unlocks Level 1 status immediately after the activity ends—no waiting period! It’s our way of giving you a head start on your Smart Traveller journey.
5
How can I check my Smart Traveller status?
You can check your Smart Traveller level under your profile. To see your detailed progress, go to the
Loyalty Program section. If you have reached Level 2 or Level 3, you will also see a badge displayed
on your profile.
6
How do I find my Smart rewards?
Your Smart rewards are applied automatically to eligible bookings, so there’s no need for
promotional codes. Tours that offer Smart Traveller benefits are clearly marked with the SMART icon
on city listings, making them easy to identify.
7
Do all tours qualify for the Smart Traveller loyalty program?
All completed tour bookings on FREETOUR.com contribute to your Smart Traveller progress, as long as
they are not cancelled or rejected.
8
Why arenʼt my bookings being counted?
Your bookings may not be counted towards your Smart Traveller level if:
The tour hasn’t taken place yet (bookings are only counted 3 days after completion).
The booking was cancelled or rejected by the provider.
There was an issue processing the booking.
The tour hasn’t taken place yet (bookings are only counted 3 days after completion).
The booking was cancelled or rejected by the provider.
There was an issue processing the booking.
9
Can a high no-show record affect my Smart level?
Customers on Level 2 or 3 will be notified by email but will maintain their level. However, repeated
no-show users might have their account completely removed from the platform, and a deleted
account will automatically lose its Smart Traveller level.
10
Does my Smart Traveller level ever expire?
No, your Smart Traveller membership is for life. Once you unlock a level, you keep your rewards and
discounts forever without the risk of being downgraded.
