City Lovers Tours

We waited at the meeting point long enough and nobody informed us that the tour wasn't going to take place even though they had all our information numbers. I would not recommend it.

I booked a tour for 10am on December 16 for my boyfriend’s birthday which I received an email confirmation for on December 14. No one showed up at the meeting point and despite trying to call, email, message and WhatsApp, no luck contacting them until two hours later when they sent a WhatsApp asking if we still wanted a tour and apologising their booking system was having issues. They offered a private tour later that day but I didn’t want to chance it. I don’t like leaving a negative review, as I’m sure if they fixed this problem, we would have had a great experience. We rebooked with another company later in the day which saved the situation .

Horrible! Guide didn’t show up!

I booked the tour the evening before. Nobody showed up. I waited in the rain for nothing.

No guide turned up

It was cancelled so I cannot give a review.

no one showed up at the place and time we were told, after waiting 30 minutes we left

Nobody cama. I am very disappointed.

Emma is a wonderful guide, who has a very positive personality and large knowledge about the city, so you will fall in love with. Seems she truly enjoys her job and people. Thank you!???? I put the lowest point for organisation because 1 late evening before even my flight to Porto i received a message that time changes. I asked if you can confirm new time on 9th of October. They replied that they confused with the date, thought i have a bookimg 8th. I asked if the time then stays the same on my tour, they replied yes. I come on that time and nobody is there. I call, nobody answers. I write, and only then they reply about misunderstanding. Its not huge problem, i had coffee and so on, but i had to reorganise my whole day. I know that its not my guide Emma. So wishing you, guys, get better structure of work ????

We are extremely unhappy. We came all the way from Lisbon for two days, and the guide has not shown up. No email or notification was sent to us, and we couldn’t book any other tours since English-speaking options were not available.